Frequently-asked Questions
If you can’t find the answer to your question on this page please contact us.
Categories:
Cargo and container FAQs
What is the JMT RIA system?
The JMT RIA (Jade Master Terminal Rich Internet Application) provides detailed information about the status of your containers. You can see basic information about your container by clicking Guest on the login page. To access more detail and functionality you will need a user account.
How do I get an account for the JMT RIA system?
Email customerservices@portotago.co.nz to request an account.
When will my import container start being charged for storage at the Port?
Every import container has a free storage period of three days after the day of vessel departure. This free storage period will include a minimum of two clear business days. After the free storage period ends, any chargeable days will include weekends and public holidays.
To find out when your specific container will begin incurring storage charge:
- Determine which voyage your container arrived on using the JMT RIA
- Refer to the Demurrage Schedule to see when containers from that voyage will be charged. In particular check the Storage_Starts column for the relevant voyage.
How can I find information about my container while it is at Port Otago?
If you know your container ID you can check the status on our website here. If you have an account you can view more detailed information using the JMT RIA system.
Contact Customer Services for help.
What do the stops codes mean?
Code |
Explanation |
| Customs Docs Imp. | This is a New Zealand Customs stop. This may be removed automatically by Customs or Port Otago can remove the stop on presentation of a Customs Delivery Order. |
| Customs Exports CEDO Stop | This is a Customs Export Delivery Order stop. This stop is applied to all export containers with an overseas discharge port as soon as it arrives at Port Otago. If the container has an overseas discharge port but is not showing a CEDO stop, this means the stop has been cleared. |
| Customs Held Cargo | Specifically used by Customs as required if cargo is held for other reason outside of Customs Import Doc, Customs Export Cedo, & Customs Scan Insp Exp/Imports |
| Customs Scan Insp Exp/Imports | Stopped requiring a Customs X-Ray/ Scan Inspection |
| Import Storage | Outstanding dues for storage by the party taking the cost by emailing Customer Services |
| Intended Offsite | Internal Terminal Stop on Full/MT Ctnr held for External Delivery |
| MPI 6 Sided Inspection | Cargo held until MPI 6 sided Inspection has been performed, normally applied by POE terminal. |
| MPI BACC | This is an MPI stop. It must be removed by MPI unless the Customs paperwork for the container(s) has the phrase "MPI clearance given to move from wharf to an ATF" in which case Port Otago can remove the stop on presentation of the Customs Delivery Order. |
| MPI Door Inspection | Cargo held for an MPI internal Inspection |
| Operator | Cargo held by the Container Operator for reasons other than Operator Doc, Operator Doc & Pin Stops. |
| Operator Docs | Port Otago requires notification from the shipping company before we can remove their stop. |
| Operator Docs & Pin | The Container Operator issues their delivery pin number to the Importer, who passes this on to their Transport /Carrier . We require the Transport/Carrier to supply the PIN to access the container from the terminal. |
| Repack | Cargo held for (FCL container) a container repack, normally used for full containers returning to Exporter/packpoint. To apply this stop notification must be received from the Container Operator. |
| Safety | Cargo or container is deemed unsafe, or has a health and safety issue. Internal Stop used by Port Otago. |
| SEP Export | Secure Export Partnership Stop, normally applied to cargo received from NON-Secure Export Partnership packpoints/exporters . |
| Surveyed | Stop is used in cases where Box operator requires an annual structural inspection due to expiry of ISO Certificates |
| Terminal | Internal stop used by Port Otago staff to hold the container on site. Container remarks will explain the reason for this stop being used. |
| To Be Inspected | Container/cargo stop, Inspection stop may be applied by either Port Otago staff or boarder control staff to import containers. This stop is removed once the inspection has been completed. |
How can I check the CEDO status for my containers?
Please read the following tipsheet for detailed steps to see the CEDO status:
Tipsheet - Checking container CEDOs on the Port Otago website.pdf
Container Weighing (SOLAS) and VGM
For information on Container Weighing, VGM, and VERMAS please see the following page:
Container Weighing and VGM at Port Otago
Employment FAQs
How does Port Otago’s recruitment process work?
Port Otago uses an online recruitment system called QJumpers. All applications need to be made online, so they can be automatically viewed by our hiring team.
What should I include in my job application?
- Port Otago Employment Application Form
- Cover letter
- Up-to-date CV which includes details of qualifications applicable to the role
The questions in our Port Otago Employment Application Form help us determine candidate suitability for specific roles. The form also acts as a disclosure information form for fitness to work and criminal convictions. Port Otago is covered by the Maritime Security Act (2004), so criminal background is relevant.
What if I have trouble with my online application?
If you are having difficulty attaching a document as part of your application, check your file is (a) not too large or (b) in a supported format. To reduce the file size, remove any pictures in your CV and save it as one of the following:
- Microsoft Word (.doc or .docx)
- Microsoft Works (.wps)
- Adobe Acrobat (.pdf)
- Text file (.txt)
Tip: Complete your job application in one go to avoid any time-out errors.
If you have any other technical issues, phone Port Otago Head Office on 03 472 7890 and ask for the People Team. We will work with you to get your application through to us.
How long until I am contacted after applying for a job?
Once applications have closed for a role, our hiring team reviews all applications, as quickly as possible. Please check your phone and emails regularly.
Can I apply for more than one job at once?
Yes. The online application process allows us to track individuals with multiple job applications. We can then help you explore each opportunity.
How do I know if my application has been received?
You will receive a confirmation email from the recruitment management system, QJumpers.
What happens if I am unsuccessful?
You will be notified by email. In many cases, due to the high volume of applications, we cannot provide individual feedback. Don’t be discouraged. Please do apply for any future Port Otago roles you believe match your skills and experience.
How will I know if I’m short-listed?
A People Team representative will contact you by phone or email to discuss the role with you, and your experience and expectations. You may then be invited to come on-site for an interview and/or a job-specific assessment (if relevant).
Will there be an on-site interview?
Yes. All Port Otago roles involve a formal interview and selection process.
The recruitment process will be discussed with you at shortlisting stage. It starts with a People Team representative briefing you on how the interview will be conducted and who will be present. (To prepare for the interview, use the position description document.)
If you are applying for a role that involves operating machinery, you will undertake a ‘Dover Assessment’. This computer-based assessment looks at eye-hand coordination, reactions to stimuli in various environmental conditions, time and motion, reaction times, etc.
There may also be practical assessments or psychometric assessments to ensure your suitability for the role.
The final step involves meeting your General Manager and the Chief Executive. This ensures we are bringing the right people into Port Otago – people who will be a great team fit, share our values, and have a genuine commitment to Health and Safety.
What happens if I am unable to attend my interview or want to withdraw my application?
Please contact the People Team as soon as possible. If you are unable to attend your interview due to unforeseen circumstances, we will try to reschedule a new time.
How should I prepare for referee checks?
If you reach this stage, it is likely you are a preferred candidate and we will need to confirm your employment history, performance and work style.
At that point, we will request your permission to contact at least two referees. These referees must be your current or past direct managers.
You will need to check with your referees that they are happy for us to contact them.
What other background checks will you do?
- Pre-Employment medical and drug and alcohol checks
- Pre-Employment check of ACC Claims History
- Qualification check
- Driver's Licence check
- Criminal Convictions check
Any information obtained will be fact checked with you for accuracy.
Please note: We encourage all applicants to provide accurate information during the recruitment process. If you provide misleading or false information, your application won’t be progressed any further.
Job offer
A contract pack, including all your pre-employment documents, will be provided to you for you to review, sign and return to the People Team.
Warren Lewis Fishing Jetty FAQs
Who can use the Warren Lewis Fishing Jetty?
When the gate is open, the jetty is available for all to use. People are expected to share the facilities with others. Please note, the jetty is not for commercial fishing.
What are the expectations around use of the jetty?
- The jetty should not be obstructed. I.e. A wheelchair should be able to get through to the end.
- Rod holders should be used where possible.
- Access ways should not be obstructed with fishing gear or other objects.
- Bench seats should only be used for sitting on.
- People may not bring any vehicles onto the jetty.
- Rubbish is to be disposed of in the bin.
- Bait should only be cut on the blocks provided.
How does the public know if the jetty is open or closed?
Visit our Facebook page and in the top/left Intro section, you'll see the jetty's open/closed status. This is updated whenever our Port Protection Officers need to open or shut the Boiler Point track and jetty for weather of any other reason, so it's a reliable place to check.
Is it OK to have dogs on the track or jetty?
Yes, but they must be controlled and faeces removed.
Is it OK to play music on the jetty?
Yes, as long as this does not cause a nuisance to others, including our neighbours across the harbour.
Can you use bright lights to attract fish?
No. This would breach the District Plan rules and can also cause problems for our pilots guiding large vessels up the channel. Low-level amenity lighting - such as headlamps and the lights provided by the port - are fine.
Can you use generators on the jetty?
No. Generators cause noise that can carry across the harbour and disrupt our neighbours.
Why is diving off the jetty forbidden?
The jetty borders on the shipping channel and turning basin, where strong currents exist. People could easily be pulled under the wharves, into the path of vessels or out to sea.
Why are the Boiler Point Track and Warren Lewis Fishing Jetty closed during forecast high winds?
Containers stacked along the perimeter of the port container terminal may shift during high winds and could fall off the stack. To find out whether the gate is open see our Facebook page.
Who should be contacted if there are any problems at the jetty?
In the first instance, call Port Otago on (03) 472 9877. In the event of an emergency, call 111.
How big is the jetty?
The total length is 55 metres, ranging from 2-3m wide. The jetty sits on five steel piles extending about 20m into the harbour floor.
How deep is the water around the end of the jetty?
It ranges from around 5-7 metres, depending on tide.
Cruise Ship FAQs
Where are the cruise ship terminals located?
During the cruise season, Port Otago operates two cruise terminals - Port Chalmers and Dunedin - to accommodate passengers’ needs. The majority of cruise ships berth at Port Chalmers, with smaller expedition ships berthing in Dunedin.
Please check the Cruise Ship Schedule to see where your cruise ship will be berthing.
How far is Dunedin airport from Port Chalmers?
The Dunedin International Airport is 40km from Port Chalmers. It takes approximately 45 minutes by car, taxi or shuttle.
What is the best way to get into the Dunedin city centre?
Cruise ships provide shuttles to transport passengers into town. Costs vary, so refer to your specific ship's information for details.
There are public transport buses, situated on the main street of Port Chalmers. Please refer to the bus time schedules on the Otago regional Council (ORC) website.
Where can I find information about arriving and departing cruise vessels?
Please see the Cruise Ship Schedule.
Am I able to drive on to the Port Chalmers terminal to collect passengers?
No. Due to the Maritime Security Act 2004 and the Customs and Excise Act 1996, public access to the working areas of the port is restricted to those on port business.
See the next question for recommended meeting points.
Where do I meet people who are disembarking the ship?
Port Chalmers: We recommend meeting up with passengers on the main street of Port Chalmers. Popular locations are outside the Port Chalmers Maritime Museum, the public library or one of our local cafes.
Dunedin: You can collect passengers from immediately outside the cruise terminal on Fryatt Street.
Am I able to contact my family member/friend who is aboard the cruise ship?
You will be able to contact your family member/friend if they have a cellular phone. There is no direct communication available with the ship, itself.
Where is the best place to view the arrival or departure of a cruise ship visiting Port Chalmers?
Any of the Port Chalmers lookouts will give good views of the ship.
Where can I find information on what to do in Dunedin and Otago?
When you arrive you, can visit the i-Site within our Port Chalmers cruise terminal, or the i-Site in Dunedin’s city centre, the Octagon. For more information about what to do in Dunedin and what is on during your visit, you can also check out http://www.dunedinnz.com/visit/
I'm a tourism operator, what do I need to do before I can access the Port and Cruise Ships?
Please see our Tour Operators page for relevant forms, procedures and guidelines.